Privacy Policy

FraudIntel India ("FraudIntel", "we", "our", "us") operates the platform at fraudintel.in. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect the following types of information:

• Account Information — Name, email address, organisation name when you register
• Usage Data — API calls, search queries, fraud checks performed
• Fraud Reports — Phone numbers, UPI IDs, domains, emails submitted as fraud reports
• Payment Information — Processed via Razorpay. We do not store card details.
• Technical Data — IP address, browser type, device information, access logs

2. How We Use Your Information

• To provide fraud intelligence services and API access
• To build and improve India's fraud database
• To send email alerts about high-risk fraud activity (Pro/Business plans)
• To process payments and manage subscriptions
• To respond to support requests and enterprise inquiries
• To comply with legal obligations under Indian law

3. Fraud Reports & Community Data

Phone numbers, UPI IDs, domains, and emails submitted as fraud reports become part of the FraudIntel India database. This data is used to protect the public and may be shared with law enforcement agencies, banks, and NBFCs as part of our fraud intelligence service. We do not sell this data to third-party advertisers.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Law Enforcement — When required by Indian law or court order
• API Partners — Fraud signals shared via API to authorised banks and fintechs
• Service Providers — Railway (hosting), Razorpay (payments), Google (analytics)

5. Data Storage & Security

All data is stored on servers located in India (Railway Asia Southeast 1 region), complying with RBI data localisation guidelines. We use industry-standard security measures including JWT authentication, bcrypt password hashing, parameterised SQL queries, and HTTPS encryption.

6. Chrome Extension

The FraudIntel Chrome Extension checks URLs and text you select against our fraud database. It does not store your browsing history, read your passwords, or access personal data beyond the specific entity you choose to check. All checks are sent to our API over HTTPS.

7. Cookies

We use minimal cookies for authentication (JWT tokens stored in localStorage). We do not use third-party advertising cookies. You can clear cookies at any time through your browser settings.

8. Your Rights

Under Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications

To exercise these rights, email us at privacy@fraudintel.in or submit a request through our Data Deletion Policy page.

9. Data Retention

Account data is retained for the duration of your subscription plus 90 days. Fraud reports are retained indefinitely as they serve a public safety purpose. You may request deletion of your personal account data at any time.

10. Children's Privacy

FraudIntel is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email to registered users. Continued use of the platform after changes constitutes acceptance.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are as follows:

• Name: Jay Makwana
• Designation: Chief Executive Officer & Grievance Officer
• Organisation: FraudIntel India
• Address: Ahmedabad, Gujarat, India — 380001
• Email: contact@fraudintel.in
• Response Time: Complaints will be acknowledged within 24 hours and resolved within 15 days of receipt, as required under applicable law.

Any person aggrieved by our data practices, content moderation decisions, or any aspect of our services may raise a complaint with the Grievance Officer. We are committed to resolving all complaints in a fair and timely manner.

13. Contact Us

For privacy-related queries:

• Grievance Officer: contact@fraudintel.in
• Privacy: contact@fraudintel.in
• Enterprise: contact@fraudintel.in
• Website: fraudintel.in

This privacy policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat, India.